If you find yourself relying on their forums for support, you might as well abandon all hope of getting your issue solved. What I’m saying is that Facebook’s support community is practically non- existent. Meanwhile you have people resurrecting three year old threads with problems that don’t have anything to do with the threads, people posting their unrelated problems as replies to non-solutions from other users, and a whole lot of other awkwardness. No one officially working with Facebook actually posts relevant answers there they all just paste in simple links to other support threads or occasionally documentation. If you’re not, you might end up in the horrible pit of broken English and non-answers that is Facebook’s support forums. If you’re lucky, you’ll find a good, robust answer, often on this blog. This is why Facebook’s troubleshooting process is a little slipshod. Support is just one minor aspect of the whole massive business.

The rest are managers, IT support for the data centers, programmers and developers, executives, advertisers and advertising account managers, and so forth. Realistically, not even a quarter of Facebook’s staff is customer support, and of those who are, many are dedicated to specific geographic regions or languages. If every single one of them were dedicated to customer service, that would still be 4 tickets per employee per day, every day of every month, including weekends. 1% of those users send in one ticket per month, that’s still 1,600,000 tickets per month. Facebook has an audience of over 1.6 billion monthly active users. Often, large companies will lock down certain modes of communication, either by keeping them hidden or by disabling them entirely.Ĭompanies like Facebook, for example, simply have so much to do at any given time that it’d be impossible for them to answer every query. Of course, some of these methods don’t work for certain businesses. You can call their offices or their employees directly, you can email anyone who works there or any of the official email addresses, you can send a letter to their home base or any of their branch offices, you can get a messenger to delivery a message in person, you can text certain numbers, and more. There are a lot of different ways to contact a company.

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